Privacy Policy

With this privacy policy, we would like to inform you about how we process personal data. We are aware of the significance of processing personal data for the affected user and therefore comply with all relevant legal requirements. The protection of your privacy is of utmost importance to us. Therefore, compliance with the legal provisions on data protection is a matter of course for us.

Responsible entity

This website is operated by

FREYA ESTEPHAN B.V.
Looskade 20
NL-6041LE Roermond
info@freyastephan.com

Data collection and storage

You can visit our websites without providing any personal information. We only store access data in so-called server log files, such as the name of the requested file, date and time of retrieval, amount of data transferred, and the requesting provider. This data is evaluated solely to ensure the uninterrupted operation of the site and to improve our offerings, and does not allow us to draw any conclusions about your person.

We collect and process the following personal data about you:
• Contact information including your email address
• Your account data
• Online identifiers

What are online identifiers? When a website is visited, the browser generally sends information about, among other things, the browser type and version, the related operating system, the referrer URL, the IP address, the file name, the access status, the amount of data transferred, the date and time of the server request (so-called online identifiers).

Purpose

We collect, store, and process personal data when you voluntarily provide it to us in the context of your order or when contacting us. This applies to
• the entire processing of your purchase including any later warranties,
• for our service services,
• the technical administration,
• as well as our own marketing purposes,
• for our internal statistical evaluation, and
• for the execution of the newsletter dispatch

Legal basis

The processing of your data is based on the following legal basis:
• your consent (Art. 6 para. 1 lit. a) GDPR)
• for the execution of a contract with you (Art. 6 para. 1 lit. b) GDPR)
• legitimate interests (Art. 6 para. 1 lit. f) GDPR), namely to improve our services, to protect against abuse, for our statistics.

Data recipients & data transfer to third countries

To fulfill the contract, we pass your data on to engaged service providers, as far as necessary for the processing and delivery of your goods. Your personal data will only be passed on or otherwise transmitted to third parties, who may also be located outside the EU, if this is necessary for the purpose of contract fulfillment or billing. There is a data transfer to third countries outside the European Union. The transfer to third countries outside the European Union is based on legally stipulated contractual arrangements that are intended to ensure an adequate protection of your data, which you can review upon request.
The data provided in this way may only be used by our service providers to fulfill their tasks. Any other use of the information is not permitted and does not occur with any of the service providers we have entrusted.

Data sources

We receive the data from you (including through the devices you use).

Storage duration

We store data as follows:

• After the complete fulfillment of the contract, your data will be deleted after the expiration of the tax and commercial retention periods, unless you have expressly consented to further use of your data or we reserve a further use of data that is legally permitted and of which we will inform you below.
• When we use the data based on a legitimate interest, only as long as your interest in deletion or anonymization does not outweigh.

Legitimate interests

In processing your data, we pursue the following legitimate interests:
• Processing of the purchase contract, including fulfillment of contractual warranty claims
• Improvement of our services
• Protection against abuse
• Statistics

Recipients or categories of recipients of personal data

In processing your data, we work with the following service providers who have access to your data:
• shipping service providers
• web hosting providers
• providers of social media platforms
• advertising networks (for ad placements)
• providers of web analytics tools

Your rights as a data subject

You have - partially under certain conditions - the right,
• to request information about the processing of your data,
• to have your data corrected,
• to have your data deleted or blocked,
• to have the processing restricted,
• to object to the processing of your data,
• to receive your data in a transferable format and transmit it to a third party,
• to revoke your consent to the processing of your data for the future and
• to complain to the competent supervisory authority about unlawful data processing.

Requirement or obligation to provide data

Unless explicitly stated otherwise at the time of collection, the provision of data is not required or mandatory.

Further information on data protection

Email newsletter

If you subscribe to our newsletter, we use the data required for this or separately provided by you to send you our email newsletter regularly. You can unsubscribe from the newsletter at any time, either by sending a message to the contact option described below or via the unsubscribe link provided in the newsletter.

Cookies

To make visiting our website attractive and to enable the use of certain features, we use so-called cookies on various pages. These are small text files that are stored on your device. Some of the cookies we use are deleted after the browser session ends, that is, after you close your browser (so-called session cookies). Other cookies remain on your device and allow us to recognize your browser during your next visit (persistent cookies). You can set your browser to be informed about the setting of cookies and to decide individually on their acceptance or to exclude the acceptance of cookies for certain cases or in general. If cookies are not accepted, the functionality of our website may be limited.