Privacy Policy

1. Responsible Party

Responsible for data processing on this website is:

FREYA ESTEPHAN B.V.
Looskade 20
6041 LE Roermond
Netherlands

Chamber of Commerce No.: 99076128
VAT ID (Netherlands): NL868782890B01
VAT ID (Germany): DE462063780

2. General Information

The protection of your personal data is important to us. We process your personal data exclusively in accordance with applicable data protection laws, in particular the General Data Protection Regulation (GDPR).

Personal data is any information relating to an identified or identifiable natural person.

3. Visiting our website

When visiting our website, technical information is automatically collected. This includes in particular:

IP address
Date and time of access
Browser type and browser version
Operating system
Referrer URL
Accessed pages
Device information

This data is processed to ensure the security, stability, and functionality of our website.

Legal basis: Art. 6 para. 1 lit. f GDPR.

4. Orders and Contract Execution

When you place an order, we process the data required for contract execution:

First and last name
Billing and shipping address
Email address
Phone number (if provided)
Payment information
Order data
Correspondence related to your order

The processing is carried out to fulfill the purchase contract, handle returns, complaints, and customer inquiries.

Legal basis: Art. 6 para. 1 lit. b GDPR.

5. Shopify

Our online shop is operated by Shopify International Ltd. and Shopify Inc.

Shopify processes data to provide the online shop, to handle orders, payment processing, fraud prevention, customer communication, and technical provision of the website.

Further information:

https://www.shopify.com/legal/privacy

6. Payment Processing

Shopify Payments

When using Shopify Payments, the data required for payment processing is processed.

PayPal

When selecting PayPal, personal data is transmitted to PayPal.

Further information:

https://www.paypal.com/privacy

Klarna

When selecting Klarna, personal data is transmitted to Klarna as far as necessary for payment processing.

Further information:

https://www.klarna.com/privacy-policy

Legal basis: Art. 6 para. 1 lit. b GDPR.

7. Shipping Service Providers

To deliver your order, we pass on the necessary data to the respective shipping service providers, in particular:

DHL
UPS
DPD
PostNL
Other logistics partners

The following will be transmitted in particular:

Name
Delivery address
Email address (if necessary)
Phone number (if necessary)

Legal basis: Art. 6 para. 1 lit. b GDPR.

8. Customer Service

If you contact us via email, contact form, or other communication channels, we process the data you provide to handle your request.

Legal basis:

Art. 6 para. 1 lit. b GDPR
Art. 6 para. 1 lit. f GDPR

9. Newsletter

When you sign up for our newsletter, we use your email address to send you information about our products, offers, and news.

The dispatch is done via Shopify Email.

Registration is done via the double opt-in procedure.

You can revoke your consent at any time with effect for the future by using the unsubscribe link in the newsletter or by contacting us.

Legal basis: Art. 6 para. 1 lit. a GDPR.

10. Cookies and Consent Management

Our website uses cookies and similar technologies.

These include:

Technically necessary cookies
Analysis cookies
Marketing cookies

For managing your cookie settings, we use Shopify Customer Privacy.

Non-essential cookies are only set with your explicit consent.

Legal basis:

Art. 6 para. 1 lit. a GDPR
Art. 6 para. 1 lit. f GDPR

11. Google Analytics

If you have consented, we use Google Analytics, a web analytics service of Google Ireland Limited.

Google Analytics helps us analyze the use of our website and improve our offerings.

The following may be processed, among other things:

IP address (shortened or anonymized)
Device information
Browser information
User behavior

Further information:

https://policies.google.com/privacy

Legal basis: Art. 6 para. 1 lit. a GDPR.

12. Google Ads and Conversion Tracking

We use Google Ads and Google Ads Conversion Tracking.

This allows us to measure how successful our advertisements are and optimize our marketing.

Further information:

https://policies.google.com/privacy

Legal basis: Art. 6 para. 1 lit. a GDPR.

13. Meta (Facebook & Instagram)

If you have consented, we use the Meta Pixel from Meta Platforms Ireland Limited.

The Meta Pixel allows us to:

to measure the effectiveness of our advertising campaigns,
to create target groups,
to display personalized advertising on Facebook and Instagram.

Further information:

https://www.facebook.com/privacy/policy

Legal basis: Art. 6 para. 1 lit. a GDPR.

14. Etsy and Faire

If you purchase products through Etsy or Faire, your data will also be processed in accordance with the respective platform's privacy policies.

Further information:

https://www.etsy.com/legal/privacy

https://www.faire.com/privacy

15. Retention Period

We store personal data only as long as necessary for the respective purposes or as required by legal retention obligations.

Commercial and tax documents will be retained in accordance with legal requirements.

16. Data Transfer to Third Countries

Some of our service providers may process data outside the European Economic Area.

As far as personal data is transferred to third countries, this is done solely on the basis of appropriate safeguards in accordance with Art. 44 et seq. GDPR, in particular standard contractual clauses or adequacy decisions of the European Commission.

17. Your Rights

You have the right:

to request information about your stored data,
to request the correction of inaccurate data,
to request the deletion of your data,
to request the restriction of processing,
to object to the processing,
to request data portability,
to revoke granted consents at any time.

To exercise your rights, please contact us at:

info@freyaestephan.com

18. Right to Complain

You have the right to complain to a competent data protection authority about the processing of your personal data.

19. Changes to this Privacy Policy

We reserve the right to adjust this privacy policy if necessary due to legal, technical, or business changes.